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By Piyush Rakhecha

The Aggregator

India continues to enjoy a dominant position globally in the 30-odd year old IT services offshoring/outsourcing business. This business accounted for export revenues of USD 33.5 billion growing by 22.7% over the previous year. In spite of this excellent growth, the basic structure of this business hasn’t changed over the years. The models on which this business is run is made up of large outsourcers, boutique firms and third party integrators (TPI).

First are the large IT services providers have built soup-to-nuts organizations that are better designed to support the large companies with major outsourcing requirements. Next, the boutique firms have built focused niche organizations that focus on solving one problem or on one technology. And finally the TPI’s who act as consultants that support organizations through the vendor selection process but are not responsible for the final output. These models have so far worked for the large and very large organizations that have big sourcing operations of their own and have the management bandwidth to manage multiple vendors, as well as, the large IT services providers. More Details...



Thinking About Offshoring– Questions to think about

The history of offshoring is filled with horror stories of how difficult it was and failures. It is easy to offshore but difficult to make it work. It doesn’t have to be so. What is required to go into offshoring with eyes open and to be prepared. It also involved asking the hard questions. Here we tell you what questions to ask yourself and the offshore service provider.

Questions to ask

  1. What is the type and size of service?
    • While most services can be delivered from offshore, the percentage that can be offshored varies by the type of service and the delivery phase – for example most of the solution design work has to be done on-site working with various teams while most of detailed design can be offshored, even though an on-site touch-point is required.

  2. What is the existing delivery model?
    • This is critical. If the end-customer is used to the developer sitting across the table all the time, it is difficult if suddenly the developer is a few thousand miles away and in a different time zone. Also when work is done across multiple sites, configuration management moves to another plane. Having multiple locations is another thing that needs to be thought through and factored in. There are a few other considerations that have not been mentioned here
  3. More Details...